User Management
User Management feature allows merchants to manage user access and assign roles within the Ayoconnect Merchant Dashboard.
Each role has specific permissions to ensure that users can only access features and perform actions relevant to their responsibilities.
User Roles
The Merchant Dashboard supports the following user roles:
| Role | Description |
|---|---|
| Administrator | Manages dashboard users and assigns user roles and permissions. |
| Business | Monitors transactions, bulk transfer activities, and reconciliation reports. |
| Operations | Acts as the Maker, responsible for creating transfer requests, uploading bulk transfer files, and managing beneficiaries. |
| Finance | Acts as the Checker, responsible for reviewing and approving or rejecting transfer requests. |
| Tech | Has read-only access to selected dashboard information, including transaction history and reconciliation. |
| Default | Has limited access to basic dashboard information, transaction history, and balance information. |
User Access Matrix
The table below outlines the available permissions for each user role.
| Feature | Admin | Business | Operations | Finance | Tech | Default |
|---|---|---|---|---|---|---|
| View Homepage Summary | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| View Transfer History | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Download Transfer History | — | ✓ | ✓ | ✓ | — | — |
| View Bulk Uploads | — | ✓ | ✓ | ✓ | — | — |
| View Bulk Transfer Details | — | ✓ | ✓ | ✓ | — | — |
| Balance Information & History | ✓ | — | ✓ | ✓ | — | ✓ |
| Create Transfer / Upload Bulk Transfer | — | — | ✓ | — | — | — |
| Approve / Reject Transfer | — | — | — | ✓ | — | — |
| Add Beneficiary | — | — | ✓ | ✓ | — | — |
| View Beneficiary List | ✓ | ✓ | ✓ | ✓ | ✓ | — |
| View Reconciliation | ✓ | ✓ | ✓ | ✓ | ✓ | — |
| User Management | ✓ | — | — | — | — | — |
✓ = Allowed
— = Not allowed
Managing Users
Only users with the Administrator role can manage dashboard user access.
Administrators are responsible for assigning the appropriate roles based on each user's responsibilities within the merchant's organization.
For example:
- Operations: Assign the Operations role to users responsible for preparing and submitting transfer requests.
- Finance: Assign the Finance role to users responsible for reviewing and approving transfers.
- Business: Assign the Business role to users who need access to transaction monitoring and reports.
Maker-Checker Approval
Bulk Disbursement follows a Maker-Checker approval process to ensure that fund transfers are reviewed before execution.
| Role | Responsibility |
|---|---|
| Operations (Maker) | Creates and submits transfer requests, including bulk transfers. |
| Finance (Checker) | Reviews and approves or rejects the submitted transfer requests. |
Important:
- Operations users cannot approve their own transfer requests.
- Finance users cannot create transfer requests.
- Administrator users cannot initiate or approve transfers.
- Maker and Checker must be assigned to separate authorized users.
For more information, refer to the Maker-Checker Approval guide under Bulk Disbursement.
Important Notes
- Only Administrator users can manage user access.
- Permissions are determined by the assigned dashboard role.
- Users should only be assigned roles appropriate to their responsibilities.
- Transfer creation and approval permissions are separated to prevent unauthorized transactions.
For assistance with user access or role assignments, please contact your organization's Dashboard Administrator or Ayoconnect Support.
Updated 16 minutes ago